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faq

SHIPPING

We ship via USPS First Class Mail, Priority Mail and UPS, depending on the products and quantity ordered.

Orders typically ship within 2-3 business days of placement (sometimes sooner) and are shipped out Monday - Friday. Tracking information will be emailed to you once your order ships.

RETURNS

Orders can only be cancelled if they have not yet been processed for shipping.

If you need to cancel or modify an order you've just placed, please email us right away at infobespokenaturals@gmail.com

Due to the handcrafted, small batch nature of our products, we are unable to accept refunds or exchanges. We really care about your happiness though, so if you have a concern of any kind please contact us so we can see how we can help. Under certain circumstances we may provide a replacement product or issue a store credit. We're really quite nice and eager to help out, we promise.

WHY USE BESPOKE NATURALS PRODUCTS

At Bespoke Naturals we use natural ingredients & essential oils and leave out artificial ingredients, artificial fragrances and harsh chemicals. This means you’ll be using a much healthier product when cleaning.

Household cleaning products are something we all use on a daily basis and by breathing and touching them our body also absorbs them. Unfortunately, most products are full of harsh chemicals, artificial ingredients, artificial fragrances and preservatives, many of which are linked to cancer or are allergens. We help you have a healthier home by leaving out the bad and only including the good.

HANDCRAFTED / SMALL BATCHES

In order to assure freshness, each of our products is handcrafted in small batches. This allows us to keep a close eye on quality and consistency. For us, this really is a labor of love, as we are creating for you the same products we use in our own homes and share with our own families.

OUR FRAGRANCES

We love a fresh, light fragrance. That's why you'll find our products have natural, essential oil based custom fragrances akin to a gentle whisper. You'll not find any overly perfumed, artificial fragrances in our products. Warm, inviting and subtle, we think that's the way to go.

JUST ADD WATER

You'll notice some of our products (yes Countertop Cleaner and Glass Cleaner, we're looking at you) require that you add Purified water. There are a couple of reasons for this. One, it allows you to purchase concentrate refills, instead of full-size bottles, when you need more. And two, it allows you to have the freshest, preservative free product.

We specifically recommend using purified or distilled water, which are readily available at grocery stores. Both purified and distilled water have had their impurities removed, which will further add to the freshness of your product.

WHOLESALE

If you would like information on carrying Bespoke Naturals in your shop, we'd be delighted to help! Simply call or email our wholesale reps at JC Beauty Group:
JC Beauty Group
sales@jcbeautygroup.com
phone: 970.367.4404
fax: 866.787.2789

WHAT YOU WON'T FIND IN OUR PRODUCTS

While our formulas and processes are proprietary, we are open about our ingredients. We like to know what is in the products we use and figure you do too. As well as knowing what's in a product, it's also nice to know what's not in a product.

So here's a list of things you WON'T find in our products:

- harsh chemicals
- parabens
- petroleum
- mineral oil
- artificial fragrances
- artificial colors / dyes
- fragrance masking chemicals
- phosphates

- chlorine
- bleach
- formaldehyde
- sodium lauryl sulfate
- ammonia
- glycol
- triclosan

The above list is not all inclusive, there are lots of other chemicals NOT in our products. These are just some of the ones that people are often concerned about. For complete product ingredients, please refer to the product's specific page or each product's actual label.

CAUTION

Our products contain essential oils. Please contact your physician prior to use if you are pregnant, nursing or have a medical condition.
- discontinue use if irritation occurs
- avoid eye contact
- keep out of reach of children
- not for internal use
Note: Surface Scrub not recommended for aluminum, fiberglass or surfaces with a delicate finish. Test products on an inconspicuous area first.